THIWASCO Announces Mass Disconnection Over Unpaid Water Bills
Thika Water and Sewerage Company (THIWASCO) has announced a planned mass disconnection exercise targeting customers with outstanding water bills across its service areas.
In a public notice issued for June 2026, the utility company said the move is part of its ongoing efforts to recover revenue and enhance service delivery.
According to THIWASCO, customers who have pending bills risk having their water supply disconnected if they fail to settle their accounts promptly.
“This exercise forms part of our revenue recovery efforts aimed at improving service delivery and ensuring a reliable and sustainable water supply for all customers,” the notice stated.
The company has urged affected customers to clear their outstanding balances as soon as possible to avoid disruption of services.
Customers have also been encouraged to utilise the available payment platforms or visit THIWASCO offices for assistance and clarification regarding their accounts.
How to Avoid Disconnection
Customers have been advised to:
- Settle all outstanding balances
- Make payments through official payment platforms and bank agents
- Regularise their water accounts
Approved Payment Methods
THIWASCO has provided multiple payment options for customer convenience, including:
- M-Pesa Paybill No.: 860100
- Equitel Paybill No.: 860111
- Equity Bank
- Family Bank
- Co-operative Bank
- Diamond Trust Bank (DTB)
Customer Support & Contacts
Customers seeking clarification or assistance can reach THIWASCO through the following channels:
- 📞 0720 418444 | 0111 015200
- ☎️ Toll Free: 0800 724 948
- 💬 WhatsApp: 0701 053637
- 🌐 Website: www.thikawater.co.ke
- 📧 Email: info@thikawater.co.ke
The company encouraged customers to utilise these platforms or visit their offices for any account-related inquiries.
The disconnection exercise is expected to affect households and businesses that have accumulated unpaid bills, as the utility moves to strengthen financial sustainability and maintain consistent water supply in Thika and its environs.
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