THIWASCO rolls out area-based water rationing programme in Thika as demand for water outstrips supply

Thika Water and Sewerage Company (THIWASCO) Managing Director Eng. Dr. Moses Kinya.

The Thika Water and Sewerage Company (THIWASCO) has announced an Optimised Water Distribution Programme set to take effect from February 9, 2026, introducing a structured area-based water rationing schedule across Thika and its surrounding regions.

The rationing programme will affect Larger Thika, Gatuanyaga, Witeithie and Ngoliba, with water supplied on designated days to ensure equitable distribution amid prolonged dry weather and rapidly rising demand driven by urbanisation.

Water Rationing Schedule

LARGER THIKA (Thika Town, Ngoingwa, Makongeni, Kiganjo, Kisii & Landless)

Day	Area Served
Sunday – Thursday	Thika Town CBD, Section 9, Thika Level 5 Hospital, Thika Main Prison & adjacent areas
Monday & Tuesday	Flame Tree Estate, Kisii, Kwa Chief, Landless Pakjel, Gatundu-Kamagambo
Tuesday & Wednesday	Ngoingwa Murram, Classic Ngoingwa
Monday – Wednesday	Kiandutu, Athena, Kiang’ombe, Castle, Kianjau, Kiganjo, Gachagi, Abduba, Kwa Jomo
Monday – Friday	Bendor, Githingiri, KALRO
Wednesday – Sunday	Landless Riverside (Angola–Liberia Wed, Lower Botswana Thu, Cameroon/Ethiopia/Kenya roads Fri–Sat)
Wednesday & Thursday	Kisii Stepping Stones
Thursday	Tola, Elders, Githima, Upper Kisiwa
Friday (10am–4pm)	Upper Tola – Afya Street, Olyf Villas
Thursday – Saturday	Bahati Ridge, Githima–Munyu, Witeithie II, Kimunye
Friday 4pm – Saturday 6pm	Kisiwa, Mang'u Investments Ngoingwa
Friday & Saturday	Gatundu Riverside, Mwana-wi-kio
Friday – Sunday	Kiganjo Muthaiga, Mali
Saturday 6pm – Sunday 10am	Thika Girls Karibaribi, Albizzia, Karibaribi
Saturday & Sunday	Thika Greens
Tuesday – Sunday	Maki, Maporomoko, Bondeni, Bulleys, Majengo, Starehe, Biafra, Kimathi, Light Industries, Makongeni estates, Kang’oki, Nanasi, Umoja, Kiboko, UTI, USAID, Pilot, YMCA, Runda

GATUANYAGA AREA

Day	Area Served
Sunday	Salama Estate
Monday	Ngurai, Mbagathi
Tuesday	Upper & Lower Magana
Wednesday	Miumbu kwa Chief, Taji, Tosha
Thursday	Ward Admin, Kwa Richi, Mukawa A, Kwa Waya
Friday	Bara Inya, Thika River
Saturday	Gathanji kwa Simon, Macheo, Sisal Estate

WITEITHIE AREA

Day	Area Served
Sunday	Oasis, Glasten
Monday & Tuesday	Highland, Lower Witethie (Railway Line), Athena, Muslim, Highway, Winway, Damside, Baraka, AP Line, Subukia, Riverview, Lower Kibute, Ridges 1–4
Thursday	Upper Vineyard
Thursday & Friday	Upper Witethie, Lower & Upper Njemuwa, Upper Kibute, Apostolic Area, Mt Zion
Friday & Saturday	Lower Vineyard

NGOLIBA AREA

Day	Area Served
Monday, Tuesday & Friday	Kirigu, Duke, Kantafu
Tuesday & Thursday	Thogoto
Saturday	Morning: Kirigu, Duke, Kantafu • Afternoon: Thogoto

Why the Rationing Has Been Introduced

THIWASCO says the rationing has been necessitated by persistent dry weather and rapid urban growth, which have caused water demand to exceed the company’s current production capacity.

“The Optimised Water Distribution Programme is aimed at ensuring equitable supply across all service areas during this challenging period,” the company said.

Customers have been urged to conserve water through the following measures:

• Promptly fixing leaks within premise

• Turning off taps when not in us

• Taking shorter shower

• Running washing machines only with full loads

• Installing water-efficient fixtures

• Harvesting and using rainwater for outdoor purposes

• Immediate ban on car washing and watering of gardens using treated water

Residents have also been asked to help protect water infrastructure by reporting:

• Leakages and pipe bursts

• Vandalism of water facilities

• Suspected illegal or unmetered connections

• Stalled, tampered or non-functional meters

Reporting Channels:
Customer Care: 0720 418 444 | 0800 724 948 (Toll-Free)
WhatsApp: 0701 053 637
Email: info@thikawater.co.ke

Illegal connections or suspicious activities can be reported confidentially via 0743 890 859.

THIWASCO noted that customers with stalled or faulty meters should report promptly for inspection and replacement at no cost, in line with company procedures.

Water Bowser Services

To cushion customers during rationing periods, THIWASCO is offering water through its bowsers at approved tariffs:

• Ksh. 2,812.50 for 9,000 litres

• Ksh. 3,125 for 10,000 litres

Payments should be made via 

Paybill No. 860100

Account No. 16252.

Other Payment Options

Customers can pay water bills through multiple channels including M-Pesa, Equitel, Equity Bank, Family Bank, Cooperative Bank and DTB.

The company appealed for patience and cooperation, emphasising that responsible water use and timely reporting of issues will be crucial in sustaining supply for all residents during the dry season.