THIWASCO ranked 3rd Best Water Utility in Kenya.

The trophy won by Thika Water and Sewerage Company (THIWASCO) in the 2016-17 Performance Report of Kenya’s Water Services Awards.
Thika Water and Sewerage Company (THIWASCO) has being ranked the third best water company in Kenya in the 2016-17 Performance Report of Kenya’s Water Services Sector as prepared by Water Services Regulatory Board (Wasreb).

The overall best performing utility for the eighth year in a row was Nyeri having scored 183 out of a possible maximum of 200 marks followed by Meru and Thika with 137 marks.

Others who made it in the Top 10 Best Performing Utilities List are Nakuru (132), Ngagaka (132), Nanyuki (129), Ngandori Nginda (120), Embu (118), Malindi (118) and Kakamega (116).

Olkejuado (third consecutive year) and Eldama Ravine were the lowest ranked utilities, recording a score of zero in all the nine indicators.

Nyeri still tops the list of the best performing public utilities in the “Very Large Utilities” Category with a percentage score of 96%, followed by Thika and Nakuru with a score of 93% and 92% respectively.

In the privately owned category, Runda, despite losing 11 percentage points, retained the top position. It scored 93%, with Kiamumbi coming a distant second with 77%.

Naivasha tops the list of the Most Improved utilities having improved with an average variance of 36 up from 34 in 2014-15 to 70 in the 2016-17 season.

It is followed by Rukanga (32) and Karuri (28) to complete the list of the top three improvers.
Nairobi tops in the list of population size served, serving 3,426,434 people out of a population of 4,249,604.

It is followed by Eldoret and Mombasa respectively.

THIWASCO is ranked sixth in this category, serving 219,507 customers out of a possible 225,658 with 48,741 connections out of which 43,416 are active connections.

Ruiru-Juja, Kirinyaga and Nzoia, being currently under the Special Regulatory Regime, were not ranked. Inspection findings from these utilities identified material governance lapses under the SPA, the Public Finance and Management Act 2012 and the utilities systems and policies. Subsequently, after consultation with respective county governments, the three utilities were placed under a special regulatory regime to facilitate compliance.

Performance assessment and ranking of utilities is assessed and ranked on the basis of nine Key Performance Indicators (KPIs). These are: - Water Coverage, Drinking Water Quality, Hours of Supply, Non-Revenue Water reduction, and Metering Ratio.

The others are Staff Productivity, Revenue Collection Efficiency, O+M Cost Coverage and Personnel Expenditure as a Percentage of O+M Costs.

The overall performance of the water services sector based on the nine KPIs and is key in ensuring that water services are provided in an efficient and sustainable manner.

According to the report, Kenya’s water coverage currently stands at 55% against a 2015 National Water Services Strategy (NWSS) target of 80%.

Sewerage coverage currently stands at 16%. This indicator recorded a 1% point increase in the immediate past year although it has been showing a declining trend over time.

The National Water Master Plan projects that the country’s current financing requirement is Ksh 500 billion against identified sources of Ksh 31 billion by 2030.

Wasreb has analysed all the feasible options of bridging the financing gap through a study entitled ‘Feasibility Study of Sewer Levy 2014’. The findings identified a financing gap of between Ksh 200- 250 billion.

The performance of Water Services Boards (WSBs) has not been ranked in the current period.
Under the Water Act 2002, WSBs were responsible for driving investments in their areas as well as monitoring of water service provision. However, the devolution of water services to county governments’ inter-alia gave the following roles to counties:

• Supervising administration and delivery of services in the county and all decentralised units and agencies

• Developing performance management plans

• County planning

• Developing standards and norms of public service delivery

In the context of the above, the role of WSBs in the current period was been limited to assessing the impact of the investments with regard to change in investment related indicators namely Water 
Coverage, NRW and Hours of Supply. WSB performance has also been evaluated on the basis of investment related indicators as outlined in Chapter 4.
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